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| Privacy Policy |
| Troxell Communications has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the websites: |
| http://www.trox.com http://troxweb.teamtroxell.com http://customer.teamtroxell.com |
| Newsletter & Catalog Registration |
| Our site's registration form requires users to give us contact information, like their name and email address. We use customer contact information from the registration form to send the user information about our company and promotional material on behalf of our partners. The provided contact information is also used to contact the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. |
| Account Registration |
| The information you provide will be kept confidential and used to support your customer relationship with Troxell Communications. Our site's registration form requires users to give us contact information, like their name and email address. We use customer contact information from the registration form to send the user information about our company and promotional material on behalf of our partners. The provided contact information is also used to contact the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. |
| Order Forms |
| The information you provide will be kept confidential and used to support your customer relationship with Troxell Communications. Our site uses an order form for customers to request information, products, and services. We collect customer's contact information, like their email address and financial information, like their account or credit card numbers. Contact information from the order form is used to send orders, information about our company, and promotional material on behalf of our partners to our customers. The provided contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to check the users' qualifications and bill the user for products and services. |
| Surveys |
| The information you provide will be kept confidential and used to support your customer relationship with Troxell Communications. Our online surveys ask customers for contact information, like their email address. We use contact data from our surveys to send the user information about our company and promotional material on behalf of our partners. The provided contact information is also used to contact the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. |
| Contests/Giveaways |
| The information you provide will be kept confidential and used to support your customer relationship with Troxell Communications. We run contests on our site in which we ask customers for contact information, like their email address. We use contact data from our contests to send users information about our company and promotional material from some of our partners. The provided contact information is also used to contact the customer when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. |
| Careers |
| The information you provide will be kept confidential and used to evaluate your candidacy for job opportunities with Troxell Communications. We provide electronic applications on our site in which we ask job candidates for contact information, like their email address and information regarding work history and education. We use contact data from our applications to contact those individuals whose backgrounds most closely meet our requirements to schedule a personal interview. Other applications will be retained for six months and reconsidered should an appropriate position become available. |
| Personal Information Disclosure |
| Troxell Communications will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Troxell Communications for the purpose of performing services for Troxell Communications. Troxell Communications may release personally identifiable information when required to by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. Troxell Communications will notify its registered users of any changes in the use or collection of their personally identifiable information via email prior to changes being made. |
| Third-Party Sites |
| This site contains links to other sites. Troxell Communications is not responsible for the privacy practices or the content of such Web sites. |
| Security |
| This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Troxell Communication's Web site when ordering or tracking products is completely secure. We use the most advanced encryption technology to protect you from unauthorized use of information supplied on our Web site. |
| Secure Sockets Layer (SSL) is the industry standard security protocol used to encode sensitive information such as credit card numbers that pass between your personal computer and Troxell Communication's e-Commerce site. SSL works by creating a temporary, shared "key" or session that lets only the computers on either end of a transmission scramble and unscramble information. The SSL transmission is indecipherable by any individuals or servers that relay the message between the sender and the receiver. When your web browser enters Troxell Communication's secure Web site, our server hosting the site acknowledges your web browser with a "server hello." In return, your browser responds with a "client hello." This communication allows for the browser and server to determine the level of encryption they both support and will use. Once "hellos" are exchanged, your browser will ask for Troxell Communication's "digital certificate." The certificate acts as our "commerce ID" to ensure you that the transactions are between you and Troxell Communications. Companies receive digital certificates from a Certificate Authority, such as Thawte Server CA, RSA Data Security Inc. or VerSign Inc. A Certificate Authority verifies a company's identification and then issues a unique certificate as proof of identity. |
| Next the browser and the server create a "master key." This master key is a codebook that both sides use to encode and decode transmissions. Only your browser and our server share that master key which is good only for that particular session. The unique key allows your browser and our server to exchange sensitive information in a way third parties can't understand. |
| Once your transactions are complete and you leave our secure site, the master key you once held with the server becomes useless. When you reenter the secure site, the hello, digital certificate and master key process start over again. |
| We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. |
| E-Mail Opt-in/Opt-out |
| Troxell Communications is committed to only sending commercial messaging to those customers who have "opted" to receive it. The following outlines Troxell Communication's opt-in email guidelines: |
| Opt-in email |
| From line - will clearly reflect the domain of the sender |
| Subject line - will truthfully and clearly reflect content |
| Body - Reply will always be possible to the email address provided |
| Every commercial message will contain an opt-out link |
| This opt-out link will work for at least 30 days post-mailing |
| Troxell Communication's Corporate Business address will be included on all commercial messages |
| Commercial messages will be labeled as an advertisement (ADV) for a non-opt-in mailing |
| Choice/Opt-Out |
| Our site provides users the opportunity to opt-out of receiving communications from us and on behalf of our partners at the point where we request information about the customer. |
| This site gives users the following options to Opt-out (Unsubscribe) from future communications. |
| You may visit the following URL: http://troxweb.teamtroxell.com/unsubscribe |
| You may send mail to the following postal address: |
| Attn: Unsubscribe |
| Troxell Communications |
| 4830 South 38th Street |
| Phoenix, AZ 85040 |
| You may call the following telephone number: (800) 352-7912 ask for Public Relations |
| Correct/Update |
| This site gives users the following options for changing and modifying account information previously provided. |
| You may send mail to the following postal address: |
| Attn: Accounting |
| Troxell Communications |
| 4830 South 38th Street |
| Phoenix, AZ 85040 |
| You may call the following telephone number: (800) 352-7912 ask for Accounting |
| Contact |
| If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site: |
| You may send mail to the following postal address: |
| Attn: Public Relations |
| Troxell Communications |
| 4830 South 38th Street |
| Phoenix, AZ 85040 |
| You may call the following telephone number: (800) 352-7912 ask for Public Relations |
| Last Updated: 02/26/2004 |
